Terms & Conditions
If you have any questions about purchasing an original artwork, or are unsure how the terms and conditions may apply to your order, please don’t hesitate to contact me .
I offer secure payment via PayPal and also accept credit/debit card payments and direct bank transfer. Please note that with direct bank transfer, I will prepare shipment once the payment is received.
Sheryl Roberts reserves the right to cancel an order made in the web shop if the price or any of the specifications of an item are not displayed correctly.
Sheryl's paintings will be shipped within a couple of days after the order confirmation, you will receive a track & trace code via email. The package usually takes around 2-4 days to arrive, depending on its destination. Please allow up to 5 business days to prepare for shipment. Postage to the United Kingdom is free of charge. Sheryl will happily post anywhere in the world, however a small postage fee may be charged, get in touch for more information on worldwide shipping costs. Note that international customs charges are the buyer's responsibility.
If you see any damage when your package is being delivered, you can either refuse the shipment as [damaged – return to sender] or you can have the delivery company mark the tracking as [received damaged, subject to further inspection]. Please file the claim immediately! You also must keep all boxes and packing material. When you call you will need the tracking number of your box, a description of the damage, and its value. Please take photos of the damaged package and send them to Sheryl with the info of your actions on it.
If you would like to have the artwork within a specific time please contact Sheryl for options. A priority surcharge may be applied.
Commissioning an Artwork
On receipt of a commission request, we will provide you with a specification, an approximate time schedule for delivery and a price for the artwork. A 30% deposit is required before the piece will be started.
On completion of your custom artwork, you will be sent pictures via email. Adjustments can be made based on the client’s wishes. Payment for commissioned pieces should be via bank transfer.
On receipt of your final payment, we will make arrangements for the delivery of your artwork. Please note that the custom artworks must be paid in £ (GBP) therefore the price for a commission may change due to fluctuations in exchange rates if you are completing the transaction in another currency.
This website does not collect any personal information other than that entered by those purchasing our products. Any information provided to purchase a product is solely used for that purpose and is not disclosed to any third party. Credit card details are only retained as required by the processing company to demonstrate approval for the transaction provided by the clients.